Hapkinful Return & Refund Policy

At Hapkinful, we want you to be happy with your order. Many Hapkinful products are created especially for you using print-on-demand services, which means your item is produced only after you place your order.

Please read the following information carefully before placing your order.

Made-to-Order & Print-on-Demand Products

Because our print-on-demand products are made specifically for each order, we generally cannot accept returns or exchanges for:

• Change of mind

• Ordering the wrong size or colour

• Choosing the wrong product or design

• Other customer ordering errors

Please check product descriptions, sizing information, colours and your order details carefully before completing your purchase.

This does not affect any statutory consumer rights that apply to your purchase.

Damaged, Defective, Misprinted or Incorrect Items

If your Hapkinful product arrives damaged, defective or misprinted, or you receive an incorrect item because of a production or fulfilment error, please contact Hapkinful within 30 days of receiving your order.

Please provide:

• Your order number

• A brief description of the problem

• Clear photographs showing the item and the problem

Once the issue has been reviewed, we will arrange an appropriate replacement or refund where the claim is accepted.

In many cases, you will not need to return a damaged or defective print-on-demand item.

Please do not return an item without contacting Hapkinful first.

Lost Packages

If your order appears to have been lost in transit, please contact Hapkinful as soon as possible.

Claims for packages fulfilled through our print-on-demand partners may need to be submitted within 30 days after the estimated delivery date, so please let us know promptly if an expected order has not arrived.

We will investigate the shipment with the appropriate fulfilment provider and determine the available replacement or refund options.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a package is returned because the address supplied at checkout was incorrect or incomplete, additional shipping or replacement costs may apply.

Please contact Hapkinful if you discover an address error. If your order has not yet entered production or shipment, we will do our best to help, but changes cannot be guaranteed.

Unclaimed Packages

Packages that are not claimed or collected may be returned to the fulfilment facility.

If an order is returned because it was unclaimed, additional shipping charges may be required to send it again.

Cancellations & Order Changes

Print-on-demand products can enter production shortly after an order is placed. For this reason, we cannot guarantee that an order can be changed or cancelled after it has been submitted.

If you notice a mistake, please contact Hapkinful as quickly as possible. We will do our best to help if production has not yet begun.

Print-on-Demand Fulfilment

Hapkinful works with several print-on-demand fulfilment partners to bring you your beautiful Hapkinful products.

Depending on the product purchased, your order may be produced and shipped by one of these fulfilment partners.

If you experience a problem with your order, please contact Hapkinful directly. We will work with the appropriate fulfilment provider on your behalf.

Books Purchased Through Amazon

Hapkinful books purchased through Amazon are sold and fulfilled through Amazon and are subject to Amazon's applicable returns and refunds policies.

If you purchase a Hapkinful book through Amazon, please use your Amazon account or contact Amazon Customer Service regarding a return, replacement or refund.

European Union Customers

Nothing in this policy limits any statutory consumer rights that apply to your purchase.

Certain goods made to a consumer's specifications or clearly personalised may be exempt from the usual statutory right of withdrawal where permitted by applicable law.

Your statutory rights concerning faulty, damaged, misdescribed or non-conforming goods remain unaffected.

Other Consumer Rights

Consumer protection laws vary by country and region. Nothing in this Return & Refund Policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.

Where applicable consumer law provides you with additional rights, those rights will continue to apply.

Refunds

If a refund is approved by Hapkinful, it will normally be issued to the original payment method used for your purchase.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund relates to a production or fulfilment error or where otherwise required by applicable law.

Contact Hapkinful

If something has gone wrong with your order, please contact us through the Contact page on Hapkinful.com.

Please include your order number and photographs where appropriate so that we can help you as quickly as possible.

We want every Hapkinful order to bring a little happiness, and we'll always do our best to help when something has gone wrong.

Live Happy. Be Kind. Stay Grateful. Be Hapkinful.